- hello(at)theatreinparis.com
- Office hours at bottom of page
- +33 1 85 08 66 89
GENERAL PRESENTATION
JOB SUMMARY: Performing Arts Customer Service and Operations Assistant (Intern, Alternant or Entrepreneur)
Contract Type: Apprenticeship (Alternance), or Entrepreneur
Affiliation: This contract requires affiliation with your educational institution if it is an internship or apprenticeship.
Duration: Minimum 1 year
Start Date: To be discussed
Location: Paris 75018
Working Hours: Full-time (35 hours/week) with flexible scheduling
Language: Bilingual French / English
JOB PRESENTATION
TheatreinParis.com is an award-winning French start-up company, serving as the only online ticketing platform in English and French with a mission to bring Parisian shows to international audiences (theatre plays, musicals, comedies, cabaret shows, operas, dance, jazz clubs, concerts). Since 2014, we've welcomed guests of more than 60 nationalities and counting, offering them unforgettable cultural experiences in Paris.
To support our growing international clientele and ensure seamless operations, we're looking for an enthusiastic individual to join our team in Customer Service and Operations. This role is a fantastic opportunity to work for a fast-growing start-up in Paris with a highly international team, where you can significantly enhance your customer relations and project management skills.
REQUIRED PROFILE
Your main missions will be the following:
- Responding to customer inquiries via chat and email, providing excellent support and information.
- Assisting with project organization and management, ensuring smooth execution of various operational tasks.
- Verification and updating content on our website, ensuring proper configuration of data and information displayed online to maintain accuracy and quality.
Necessary Soft-Skills
- Excellent communication skills, both written and verbal.
- Highly organized and detail-oriented.
- Problem-solver with a proactive attitude.
- Empathetic and patient, with a strong customer-first mindset.
- Adaptable and comfortable in a fast-paced "start-up" environment.
- Ability to work autonomously and as part of a small, collaborative team.
Necessary Hard-Skills
- **Bilingual proficiency in French and English is essential.**
- Bachelor's degree / L2 minimum or Master's degree (missions and autonomy will evolve with skills).
- Strong command of email and chat communication tools.
- Good knowledge of the Google Suite (especially Google Sheets, Docs).
- Basic understanding of website content management (no coding required, but familiarity with online platforms).
Bonus Skills
This job is perfect for you if you match the requirements AND:
- You have previous experience in customer service or a client-facing role.
- You have a passion for theatre, musicals, or performing arts.
- You're familiar with CRM software or ticketing systems.
- You have experience with project management tools such as Monday.com.
APPLYING
Think you'd be the perfect recruit?
To apply, please submit your resume/CV (with education and work experience) to hr@theatreinparis.com.
When emailing us, please remember that we are an online box office, not a theatre. Therefore, our team consists of roles like marketing, customer service, and partnership managers, etc., rather than theatre-specific staff like actors or dancers.